You can return your full priced purchase because you:

• Changed your mind; or
• Purchased an incorrect size

You can return your full priced* purchase for a refund*, exchange or store credit, as long as the item is:

• returned in its original condition, unworn and unwashed with the tags and hygiene liners attached, free of stains, scents, deodorant marks, make-up, and animal hair.
• submitted in the returns portal and lodged with AusPost within 30 days of the original fulfilment

Please note: Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.

*Items with a loyalty discount or bundle discount are considered full price items and are able to be returned. The amount issued back to you will be the value less the discount as it shows on a per item level.

*Orders paid for using Afterpay or Zippay are not eligible for a refund, but all other return options are available.

SHIPPING AND PROCESSING

• Australian customers are issued with a reply-paid return label via email. This return label is linked to your customer order number. If you select a Refund, $10 will be deducted from your refund amount to cover the cost of this label.
• The reply paid labels generated by the returns portal are sent by Aus Post standard shipping so please allow 5-10 working days for your return to be received back to us.
• Original shipping costs are non-refundable.
• Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you as soon as your return has been processed.
• All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange.
• We reserve the right to adjust returns if original items are not received in new condition.

REFUNDS

• We offer refunds on all eligible full priced purchases including clothing and swimwear.
• Sale items are not eligible for refunds or store credit.
• A $10 return shipping fee will be deducted from your refund and a reply paid shipping label will automatically be generated.
• If you used a discount code on your original order, you will only be credited the amount you paid, not the full price before the discount was applied.
• Orders purchased with a gift card and then returned for a refund are refunded back to the original gift card.
• If a combination of gift card and card/PayPal/AfterPay payment has been used then the gift card will be refunded first, followed by the remaining payment method.
• Depending on your bank, the refund can take 2-5 business days to clear back into your account.

Moolk's Return Policy is subject to change depending on the terms and conditions of any promotions at the time of purchase.

Items in the Sale are Final sale, we do not offer refunds, store credits, or exchanges on these styles.

Afterpay and Zip purchases are only eligible for a store credit or exchange. 

• Exchanges can only be made to repurchase the same item, but in a different size .
• An $20 shipping fee will be applied to all exchange requests to cover the cost of return shipping, and the shipping out of your new item.
• We offer Instant Exchanges: customers can use their card to have their exchange processed instantly.
• If the item/s from an Instant Exchange are not received within 14 days, the full amount is charged to the card.
• Exchange requests that are out of stock will be issued a refund to original payment method.  

Please Note: During new release drops or sale periods the exchange option may be temporarily unavailable.

Shop Now

• Full price items are eligible for a $20 bonus credit.
• Orders that have a discount applied are eligible for a $10 bonus credit.
• Shop now function and incentives are only available at the time of return in the portal.
• We ask to please double check items and sizing selected as we are unable to edit orders created via Shop Now.
• Any returns that include an item that has been exchanged via Shop Now will include a $20 return shipping fee to cover the return shipping and the shipping out of the new item.
• Sale items are not able to be selected when using the Shop Now function.
• Currently any active bundles deals or promotions that apply at cart are unavailable in 'shop now'.
• If a product of a higher value isn’t selected, the Shop Now Bonus will not active and will fall away. 
• If you do not redeem the full value originally spent on a new item in the Shop Now function, the remaining funds will be issued back to you either via Store credit or Refund - this does not include any incentive values.
• The $10 bonus credit is unable to be redeemed on any shipping fees applied.
• Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.

Please note: We currently are unable to offer the Shop Now Feature on returns outside of Australia. 

All items purchased during a temporary discounted promotional period are subject to their own Terms and Conditions. Please be sure to read these conditions prior to purchasing from a running sale or promo.

• All full price items can be returned for a store credit.
• Store credit is issued in the form of a gift card.
• If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
• You will receive the gift voucher via email.
• Gift cards do not have an expiration date.
• Gift cards are non-refundable

You can still lodge your return through the returns portal above. Our team will be notified of your faulty/incorrect return and will reach out to you via email to resolve the issue.

• If an item has a major problem, you are entitled to choose a refund or exchange, provided you present proof of purchase.
• If an item has a minor problem, please contact the Moolk team where we may refund or replace the item, or repair the item within a reasonable time where possible.
• Assessment or confirmation of fault remains at the Moolk team's sole discretion and this decision is final.
• If an item is assessed as not faulty at Moolk's sole discretion, the product will be refused and returned at the customer’s expense.

Please visit this page for more information.

Unless required by Australian Consumer Law, certain items are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit. These include:

• All items purchased on Final Sale
• Any outlined exclusions as per relevant Terms and Conditions
• Gift cards
• Swimwear where hygiene stickers have been removed
• Hair accessories and bags
• Jewellery

• Our Black Friday Sale is live from Tuesday 26th November at 11am AEST until Monday 2nd December 11:59pm AEST.
• Up to 50% off almost everything, excluding new arrivals.
• Styles discounted 20% or more are considered final sale and are not eligible for a refund, store credit or exchange, unless faulty.
• Styles discounted 15% are eligible for a store credit or exchange. These items are not eligible for a refund, unless faulty.
• No further discounts codes are able to be applied on any order that contains a discounted item.
• Unfortunately at this point in time we are unable to combine orders. If you would like to add to you order please reach out to our Customer Care team (hello@moolkshop.com.au) and we will facilitate what we can
• Any Black Friday discounts are unable to be applied to previously placed orders (this includes any pending preorders).
• Orders over $200 are eligible for the free gift that is live at the time the order is placed. In the case that the gift bundle oversells, the team will then allocate a different gift bundle to your order.
• Orders are only eligible for one free gift per order, per threshold reached.
• During the sale period exchanges will not be able to be submitted. Once the sale period ends the exchange option will then be available.
• Due to volume we do ask to please allow up to 5-10 business days for your order to be processed.
• We do try our best to make sure stock quantities are accurate, however in the case of an item overselling the team will be in touch with you.
• Our free shipping promo is not active during our Black Friday Sale period.