• Our return policy window is 30 days from order date. This means you need to have your return submitted in the portal within this 30 days, not have the items shipped back by then.
• To submit an eligible return, please use our returns portal by clicking the Start Your Return button or via this link: https://moolk.loopreturns.com/#/
• Prior to shipping, please ensure the garments adhere to our returns policy.
• Returns will only be accepted if the item is in brand new, unworn condition with the tags attached. Please be mindful of returning your item in a similar condition to when it arrived including being neatly folded.
• Clothing must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
• We reserve the right to adjust returns if original items are not received in new condition.
• Items in our ‘Sale!’ collection are not eligible for return or exchange.
• Please make sure your name and order number are accessible on or in the parcel to allow for your parcel to be processed as quickly as possible.
• Return shipping is at the expense of the customer (this includes any duties or taxes)
• Please note return shipping costs or original shipping costs are not refundable
• Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you when your return has been processed.
• We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
• At this time we are currently unable to offer exchanges for international returns.
• All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange.
• Please email hello@moolkshop.com.au prior to initiating a return if you believe the product is damaged or faulty. We will treat this with the highest priority.

• Refunds are not available on items listed in the Sale collection.
• If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
• We offer refunds on all eligible purchases.
• Depending on your bank, the refund can take 2-5 business days to clear back into your account/PayPal.
• If a combination of gift card and card/PayPal/AfterPay payment has been used then the gift card will be refunded first followed by the remaining payment method.
• Orders purchased with a gift card and then returned for a refund are refunded back to the original gift card.

• All full-priced items can be returned for a store credit.
• Store credit is issued in the form of a gift voucher.
• If you used a discount code on your original order, you will only be credited the amount you paid (less the discount).
• You will receive the gift voucher via email.
• Gift vouchers do not have an expiration date.
• Gift vouchers are non-refundable

You can still lodge your return through the returns portal above. Our team will be notified of your faulty/incorrect return and will reach out to you via email to resolve the issue. Alternatively, you can email hello@moolkshop.com.au and we will treat this with the highest priority.